/home/smartonegroup/www/system/system/models/Ticket.php
<?php
use Illuminate\Database\Eloquent\Model;
class Ticket extends Model
{
protected $table = 'sys_tickets';
public static function saveTicket($data)
{
# To generate sample data for testing
$ticket = new self();
$ticket->tid = create_tracking_id();
$ticket->did = 1;
$ticket->aid = 1;
$ticket->dname = 'Support';
$ticket->account = 'Maria Elizabeth';
$ticket->userid = 294;
$ticket->email = 'client@example.com';
$ticket->subject = $data['subject'];
$ticket->status = $data['status'] ?? 'Open';
$ticket->urgency = $data['urgency'] ?? 'Medium';
$ticket->save();
}
}